發貨與工藝須知

• 現貨商品：下單後 1 至 7 個工作天內寄出。
• 預訂商品：下單後 10 至 20 天內寄出。（本店大部分款式為手工製作，網站下單多為預訂款；如對貨期有任何疑問，歡迎隨時聯絡我們。）
• 手工特質：手工藝品或有些微製作痕跡、輕微刮痕、凹陷或氧化做舊效果，均屬正常現象。

價格說明

• 網站所列售價均為現行生效價格，本店保留隨時調整價格之權利，恕不另行通知。

30天免費保修

• 自購買或簽收當日起計 30天內，商品享有免費保修服務（僅限工費修繕，如需更換零件或補充材料，費用另計）。
• 免費保修期過後，任何維修服務將酌收相關費用。

換貨政策（尺寸不合）

• 一次免費換碼：如因尺寸不合，可享 1 次免費更換尺寸服務。
• 換貨條件：商品須保持全新原貌。若商品有任何損壞、刮花或影響二次銷售之情況，本店有權拒絕換貨。
• 申請期限：請於簽收日起 7 天內辦理退換，逾期恕不受理。
• 運送方式：客人可選擇親臨本店辦理，或透過順豐速運寄回本店提供的地址；相關來回運費需由客人自行承擔。

退貨與退款說明

• 品質問題退換：如因本店因素（如發錯貨品、運輸破損、數量缺失或瑕疵品質問題），請於收到商品 2 個工作天內聯絡我們。經核實後，我們將盡快為您安排換發相同或同等價值的商品，具體安排以本店客服回覆為準。
• 非品質問題：非商品瑕疵問題（包括非正常使用或人為損壞），商品一經售出，恕不接受任何形式之退款。

其他條款

• 如有任何爭議，本店保留最終決定權。
• 本條款若中英文版本有任何歧異，概以中文版本為準。

條款是固定的，但我們的服務是靈活且以您為本的。

無論您在門市或網站購物時遇到任何疑難或特殊情況，歡迎隨時與我們溝通，

我們定會盡力為您提供最適切的協助與安排。

Terms of Service & Return Policy

Shipping & Handcrafted Features

• In-Stock Items: Shipped within 1 to 7 business days after ordering.
• Pre-Order Items: Shipped within 10 to 20 days after ordering. (As most of our pieces are crafted by hand, most items ordered via our website are made to order. Feel free to contact us if you have any questions regarding delivery timelines.)
• Handcrafted Nature: Due to the handmade process, minor crafting marks, subtle scratches, small indentations, or vintage oxidation effects are natural characteristics and not defects.
  

Pricing Policy

• Prices listed on this website are current and effective. We reserve the right to adjust pricing at any time without prior notice.

30-Day Free Warranty

• We offer a 30-day free warranty starting from the date of purchase or receipt. This covers labor and repair costs only; fees for replacement parts or additional materials will be charged separately.
• Any repairs requested after the 30-day warranty period will incur applicable servicing fees.

Exchange Policy (Sizing Issues)

• One-Time Free Resizing: If the size does not fit, you are eligible for 1 free size exchange.
• Exchange Conditions: Items must remain in their original, unused condition. We reserve the right to decline an exchange if the item shows signs of damage, scratching, or anything that affects resale.
• Request Window: Exchange requests must be initiated and returned within 7 days of receiving the order. Late requests will not be accepted.
  
• Shipping/Return Methods: Exchanges can be completed in person at our store or shipped back via SF Express. Round-trip shipping costs are the responsibility of the customer.

Return & Refund Policy

• Defective or Incorrect Orders: If an issue arises from our end (e.g., incorrect item sent, damaged during transit, missing pieces, or quality defects), please contact us within 2 business days of receipt. Upon verification, we will arrange a replacement for the same item or an equivalent item. Arrangements will be subject to final confirmation by our customer service team.
• Non-Quality Returns: For non-defective reasons (including improper use or intentional damage), all sales are final once shipped, and no refunds will be accepted.

General Terms

• If any difficulties or unexpected situations arise during your shopping experience, we are always open to communication and ready to assist.
• In case of any dispute, Frogs Lab Handcrafted reserves the right to make the final decision.
  
• Should there be any inconsistency or ambiguity between the Chinese and English versions, the Chinese version shall prevail.

Contact Us

• 門市 Showroom Address:

紅磡民裕街41號凱旋工商中心第一期(馬會側)6樓C1 (如欲親臨，敬請預約)

C1, 6/F, Kaiser Estate Phase 1, 37-45 Man Yue Street, Hung Hom (Opened by Appointment)

• Tel/WhatsApp: +852 46580182
• Instagram: @frogs.lab
• E-mail: 852frogslab@gmail.com